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Frequently Asked Questions

What if I contact Support Team and they are not open?

If your request has arrived after hours, on the weekend, or on a holiday, you will receive a message telling you that your request has been received. You will then hear from our team as soon as possible the next day the office is open.

What should I do if I do not receive my purchase invoice or product delivery message by email?

1. Search your inbox for the following email address: support@company.com.

2. Check your spam folder as sometimes messages can get stuck in there.

3. If the message is not in your inbox or spam folder, please contact support by sending an email to support@company.com.

What should I do if I received my product delivery email but the links are not working and I cannot download the files?

For PC users, If you left-click a link, it should take you to a new page to view the video or play the audio. If you right-click a link, you can download the file and save it to your computer or other device.Occasionally, due to our product management system’s encoding, the links may become unreadable for some computer systems. If this happens, contact support by sending an email to support@company.com.

I do not recall opting in to receive emails or I no longer want to receive emails. How can I remove my name from the mailing list?

1. Click the “unsubscribe” link at the bottom of the message that you received.
2. Please contact support by emailing support@company.com and we will remove you from the list.

If you ever change your mind and wish to be added back to the mailing list, let us know and we will send you an email confirmation link.